Support and Training
Helpdesk facilities are available for all installations. Users can email us with problems and these will automatically be tracked and directed to the most appropriate member of our team. The Helpdesk is staffed by members of the RHS team from Monday - Friday, 09.00 a.m. - 17.00 p.m. unless enhanced cover is arranged. Clients can track progress on issues that have been raised, see the comments that have been entered and the status of the query. If a client is not happy with the service they have received the issue will be escalated.
Training can be provided on and off site, tailored to the clients needs, supported by training manuals and help buttons within our systems. On-line help is available through the system.
RHS recognise that going "live" with a new system can be stressful, particularly where individuals need to get on with their daily work. Our team will be on-site in the early stages of deployment, helping to problem solve and instill confidence into the users. Where organizations identify people to be "super users", we will be happy to work with those individuals to be experts in our products.
For further information or to request a demonstration please contact us on 07979771262 or email firstname.lastname@example.org.